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Terms & Conditions

The internet sales are ruled by the Italian legislation D.L May 22nd 1999, n. 185

1) All the products are sold in single pieces (if not specified differently)

2) Prices are in Euros and VAT is not included: all deliveries within  the EU (European Union) are duty free. Import duties for the deliveries to all other counties are not included in the price and must be paid by the costumer at the delivery.

3) The shipping fees for Italy, Europe and the World, are INCLUDED in the price.

4) We accept VISA,VISA DEBIT, MASTERCARD and PAYPAL 

5) The shipping of your purchase is send only when we received your payment.

6) All our products are original “Murano” glass and certified by the trademark. Small variations in the shape, size and colour, little imperfection or deformation are unavoidable and are typical of the handmade glassware.

7) We ship packages everywhere around the world, we are specialized in packing all the products in a safe way, to ensure that the merchandise arrive safe at your door. We send our products with DHL, and give you the possibility to continuously track your order. All our products are insured from any damages caused by the shipping company.

8) Shipping time are normally of 5-10 days for Italy and Europe and of 3-4 weeks everywhere else around the world  (if not specified differently).

9) Most of our products are made just for our clients so we need between 10-15 days to produce the merchandise plus the time of the shipping. We kindly ask you to contact us if you want to know exactly when the piece will arrive to you.

10)  If the piece arrives broken you have 3 days from the date of the arrival to communicate the fault via email. Following, we will reimburse your money or we will re-send the product excluded the costs of packing and shipping. The client must send us the broken product back to this address: Eli’s Shop – Cannaregio 1744,30121 Venice (Italy).

11) Eli’s shop guarantee that all your personal details will be protected under the privacy legislation.

12) If you wish to buy more than 5 pieces of the same products or if you are a re-seller please do not hesitate to contact Elisa we will make sure to make the best price for your need.

For any other general queries contact us at  sales@elismuranoglass.com.