Frequently Asked Questions

Frequently Asked Questions

What happens If I receive damaged goods?

In the rare and unfortunate event that the goods arrive damaged or broken the customer has the right to communicate the problem within 3 days of arrival of the package by writing an e-mail to: and follow the instructions provided by the sales manager.

I have a company, and I am interested to buy large quantities of products, do I have discount?

Thank you for your preference! Send us a detailed e-mail at with the products that you required, and I'm sure we can find a good solution in a short time and at a competitive price in the market.

Are your products original Murano Glass?

Loving Venice means above all loving this beautiful and unique art that is famous around the world and  all our products sold on this web site are original and branded original Murano glass with the unique number representing the label that represents the various Murano factories that are producing the glass.

I am a client from Europe and I would like to know if your are shipping the products to my country?

Sit back and relax! When you buy on our website  you do not need to think about the shipment because 'We ship worldwide!' and is the delivery in Italy and in Europe it is always free of charge